How many brand under ALTOSY?
There are 3 brand under ALTOSY.
ALTOSY: Focus on all kind of genuine leather bag;
BOLANG : Focus on school backpack.
WITZMAN : Focus on all kind of canvas bag.
Where can we buy ALTOSY product?
You can buy Altosy product below:
Our Offical Website: https://altosy.com
What kind of material do ALTOSY use ?
WITZMAN canvas bag: High quality canvas and PU leather.
WITZMAN nylon bag: Highquality water resistant nylon and PU leather.
ALTOSY bag: 100% genuine cow leather. (top grain cow leather)
Is the leather pu leather, vegan leather, or genuine leather?
All our WITZMAN canvas bags are matched with PU leather.It looks more upscale and retro.
I would like to know what leather are your ladies' backpacks made of ?
All women's backpacks and shoulder bags in our store are made of top layer cowhide (100% genuien leather).Genuine leather is soft and durable.
Is it waterproof for ALTOSY leather bags?
Not waterproof. Our ALTOSY bags is made of genuine leather. The real leather surface has clear pores and lines. Breathable pores become impermeable when exposed to water and destroy the lifespan of the leather.
Are the backpack straps removable for ALTOSY backpack ?
Backpack shoulder straps are not removable. Our backpack has a detachable shoulder strap that can be used as a shoulder bag.
Is WITZMAN canvas bags approved for carry on ?
Most of our canvas backpack is approved for carry-on on the plane.
Can I edit or cancel my order ?
We're unable to edit orders once they are placed. We only accept order cancellation before the product is shipped. please contact us for edit or cancel : firstname.lastname@example.org
Do you offer discount for new customer ?
We do! You can sign up for our email list below, and you’ll receive a welcome email with your discount code, valid for your first purchase. Enter that code during checkout, and you’re good to go!
I was charged for my order but didn’t receive a confirmation. What should I do?
You can send an email to email@example.com and we can look into it for you!
Where do you ship the product ?
We have warehouse in the United States, Canada, The United Kingdom，Germany. If you are in these 4 countres, we can arrange directly to you from local. Usuaully it will need 4-7 days to arrive at you.
If you are not in these 4 countres, we will arrange shipment from China. it will need 7 -10 days to arrive at you.
How long will it take to get my order?
Usually it will need 4-10days to arrive at you.
What shipping carriers do you use?
We use all major carriers, and local courier partners，such as DHL, FEDEX,UPS,USPS,etc.
How to track my order ?
Usually we will email you the tracking ID after we shipped.
Return And Refund
Can I return my order ?
You can return your order within 30days. For return order, please contact us frist for return : firstname.lastname@example.org
Is it free return for my order ?
It is free return for 4 countries: United States,Canada, The United Kingdom，Germany.
For other countries, the return shipping fee is on customer's side.
How can I get my refund ?
We will refund to you in 3 days after we got your return items. The refund will go to the payment method used when originally placing the order.
what is your return and refund policy?
Refund And Refund Policy
If you are not satisfied with your purchase for any reason, just contact us in email@example.com within 7 days after receiving your product and we'll issue a refund upon receiving the return items. This applies only to items purchased directly purchased on www.altosy.com.
Please Tell us your return reason when you apply for return.
Items that can be returned/refunded or exchanged within 7 days of receiving must follow the criteria as below:
1. Items damaged/broken or soiled upon arrival.
2. Items received in the incorrect size/color.
3. Unused item(s) that have not met your expectation within 7 days of receiving.
We will not accept returns in the following conditions:
1. Items outside the 7 days warranty time-frame.
2. Used or misused items.
3. Lost or Stolen items.
Please make sure the return good under good condition and with original products and accessories with no need of any notes.
1. Once your return package was received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, if approval, we will refund to you soon and the refund fee will be arrived at your bank around 2-3 businss days.
2. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Return Shipping Costs
1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.
2. Please note that we will send you UPS shipping label for return, but the shipping fees are at the customers expense .
If you get a damaged item or missing some accessories, please contact us at email@example.com, we will give you our best solution ASAP within 12hours.
We accept order cancellation before the product is shipped. You will get full refund after the order being cancelled .
We will not accept order cancellation after shipped.
You can contact us to replace the product before the package is dispatched.
If you want to exchange after dispatched, the exchange shipping fee is on customer's side.
What is your exchange policy?
We didn't offer exchange, we usually suggest to return and please another order.
What is your warranty policy?
365 Days Warranty
All of our bags have 1-YEAR WARRANTY and the removable shoulder strap is a LIFETIME WARRANTY.（Man-made damage is not covered under warranty） Any problems with your bag, please contact our customer support team for quick solutions by contacting us at firstname.lastname@example.org;
Account & Payment
Do I necessarily have to create an account to order?
No it's not mandatory. But it is highly recommended. Indeed, it will allow you to find your history, edit your addresses and track your parcel online faster. You will also be notified of new products and special events.
Do you save my bank details?
Absolutely not. We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.
What types of credit cards do you accept?
We accept Visa, MasterCard and American Express cards. Alternatively, you can finalize your order with PayPal payment service.
When will my card be charged for my order?
The debit on your credit card comes within a maximum of 7 days after your order. All bank transactions are protected and managed by the stripe company.